HERE TO HELP
Student Support
Undertaking study can be a big decision. Here are some resources to help answer the questions you might have. Sometimes it’s easiest to talk to a real person, so feel free to contact us to book a call with our support team.
Support at every stage of your learning journey
At academyEX we’re committed to providing you with high quality, innovative learning opportunities, and encompassed in this is our commitment to learner wellbeing and safety.
Learners are at the centre of all that we do, and enabling all learners to feel secure and their wellbeing enhanced through study is a priority. We have a range of services and resources available to help you succeed in your learning journey with us.
We offer support throughout your learning journey
Māori and Pacific Support
We provide support to Māori and Pasifika learners with our Hui Manaaki Team holding space for conversation, academic support and pastoral care.
Scholarships and Funding
We offer a range of funding options to make learning accessible for all students through a range of opportunities to support your studies.
Converge Community
Connect with other learners and experts to build your network, plan your future, and share your aspirations for impact, projects, jobs and more.
Alumni Support
Our Alumni community is a constant source of inspiration and connection - we love to celebrate your success, achievements and research.
Academic Support
We know that academic writing, referencing and research can sometimes be daunting, but we do things a bit differently at academyEX and have a range of resources and strategies are available to support you during your study with us.
Platform and IT Support
We know technology can sometimes not work as planned. If you find yourself needing support with the learning management system, the e-library or any other digital platforms we use such as Slack or Zoom, please let the support team know.
Health and Wellbeing
academyEX students can access to a range of digital health and wellbeing services. You can contact a member of your programme team for support or our Communities Manager for guidance and a listening ear to help you with your concerns.
Disability Services
academyEX is committed to providing services to help students with impairments that impact on their learning. We collaborate with each student to identify effective ways to provide the necessary support and ensure their academic success.
TEACHING & LEARNING
Te Ara Kōtihi
Te Ara Kōtihi means ‘the pathway to success‘ and it’s our organisation-wide strategy that provides structure, principles and goals to ensure we are all working as a collective - to provide high quality, equitable teaching and learning that enables all learners to meet their goals and aspirations.
The whakataukī (a Māori proverb) Nā tō rourou, nā taku rourou ka ora ai te iwi, With your food basket and my food basket we will thrive frames our strategy. This highlights the importance of having a shared purpose and everyone contributing to ensure we thrive as a collective.
Te Ara Kōtihi is a central part of the academyEX commitment to Te Tiriti o Waitangi with positive relationships and values (Manaaki, Rangatiratanga, Ako and Pono) driving our practice.
GRADUATION
Celebrating our Learners Success
Graduation is one of the most special times of the year at academyEX. It’s a time to celebrate the hard work, dedication, and transformative impact of learning—not only for our students but also for the faculty who have supported them every step of the way. This year, we celebrate 152 exceptional graduates who have grown personally and professionally, built new knowledge, and developed capabilities far beyond what they once imagined possible. They have found the confidence to embrace their authentic selves and to lead change in their fields.
At academyEX, we do things differently—opening doors to future opportunities for those who are ready to embrace the unknown. Our graduates are fully prepared to take on the challenges of tomorrow with resilience, innovation, and an unwavering commitment to making a difference.
LEARNER SAFETY, INCLUSION AND WELLBEING
Providing a safe and inclusive learning environment
Our Commitment: At academyEX, we firmly believe in creating an inclusive and supportive learning environment for all our learners. We are committed to practices that eliminate discrimination and promote equal opportunities for every individual, including those with disabilities. Our approach is rooted in a strengths-based philosophy, acknowledging the unique abilities and talents of each learner. We strive to create an environment where every learner feels empowered, valued, supported, and inspired to reach their highest aspirations.
Our Learner Wellbeing and Safety Strategic Goals:
Provide an inclusive and safe learning environment (both in person, and online) that enables diverse learners to thrive as individuals and key members of their communities.
Proactively engage with learners and stakeholders to ensure continuous improvement of learner wellbeing and safety policies.
Support learners and alumni, both in New Zealand and globally, in responsive, inclusive, culturally appropriate ways to create a strong sense of connection and community.
We have a Disability Action Plan which outlines academyEX’s commitment to supporting all learners and to actions to support change and improve outcomes
We regularly review our practices to ensure that we continue to meet all outcomes of the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. Our latest self-review report can be found here and outlines the steps taken to evaluate and actions identified to continue to improve our practices.
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Frequently asked questions
We've compiled a list of FAQs to help answer common questions. Take a look and see if your question is answered here.
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