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Student Support

Undertaking study can be a big decision. Here are some resources to help answer the questions you might have. Sometimes it’s easiest to talk to a real person, so feel free to contact us to book a call with our support team.

Student support - Hero images
Student support - Hero images
Student support - Hero images

Support at every stage of your learning journey

At academyEX we’re committed to providing you with high quality, innovative learning opportunities, and encompassed in this is our commitment to learner wellbeing and safety.

Learners are at the centre of all that we do, and enabling all learners to feel secure and their wellbeing enhanced through study is a priority. We have a range of services and resources available to help you succeed in your learning journey with us. 

Learners are at the centre of all that we do

We offer support throughout your learning journey

Māori and Pacific Support

Māori and Pacific Support

We provide support to Māori and Pasifika learners with our Hui Manaaki Team holding space for conversation, academic support and pastoral care.


Scholarships and Funding

We offer a range of funding options to make learning accessible for all students through a range of opportunities to support your studies.

Interactive learning at AcademyEX

Converge Community

Connect with other learners and experts to build your network, plan your future, and share your aspirations for impact, projects, jobs and more.

academyEX Alumni Support

Alumni Support

Our Alumni community is a constant source of inspiration and connection - we love to celebrate your success, achievements and research.

Academic Support

Academic Support

We know that academic writing, referencing and research can sometimes be daunting, but we do things a bit differently at academyEX and have a range of resources and strategies are available to support you during your study with us.

Platform and IT Support

Platform and IT Support

We know technology can sometimes not work as planned. If you find yourself needing support with the learning management system, the e-library or any other digital platforms we use such as Slack or Zoom, please let the support team know.

Health and Wellbeing

Health and Wellbeing

academyEX students can access to a range of digital health and wellbeing services. You can contact a member of your programme team for support or our Communities Manager for guidance and a listening ear to help you with your concerns.

Disability Services

Disability Services

academyEX is committed to providing services to help students with impairments that impact on their learning. We collaborate with each student to identify effective ways to provide the necessary support and ensure their academic success.

Terms and conditions


Te Ara Kōtihi

Te Ara Kōtihi means ‘the pathway to success‘ and it’s our organisation-wide strategy that provides structure, principles and goals to ensure we are all working as a collective - to provide high quality, equitable teaching and learning that enables all learners to meet their goals and aspirations.

The whakataukī (a Māori proverb) Nā tō rourou, nā taku rourou ka ora ai te iwi, With your food basket and my food basket we will thrive frames our strategy. This highlights the importance of having a shared purpose and everyone contributing to ensure we thrive as a collective.

Te Ara Kōtihi is a central part of the academyEX commitment to Te Tiriti o Waitangi with positive relationships and values (Manaaki, Rangatiratanga, Ako and Pono) driving our practice.

Learn more


Celebrating our Learners Success

Graduation is one of the most special times of the year at academyEX. We love celebrating the hard work, dedication and positive impact learning has had for our students, but also our faculty who support our learners through their journey. Our most recent graduation ceremony in 2022 was a celebration of those who have grown perosnally and professionaly, built new knowledge and capability beyond what they thought they were capable of - found confidence to uncover their authentic selves.


Providing a safe and inclusive learning environment


Our Commitment: At academyEX, we firmly believe in creating an inclusive and supportive learning environment for all our learners. We are committed to practices that eliminate discrimination and promote equal opportunities for every individual, including those with disabilities. Our approach is rooted in a strengths-based philosophy, acknowledging the unique abilities and talents of each learner. We strive to create an environment where every learner feels empowered, valued, supported, and inspired to reach their highest aspirations.

Our Learner Wellbeing and Safety Strategic Goals:

  • Provide an inclusive and safe learning environment (both in person, and online) that enables diverse learners to thrive as individuals and key members of their communities.

  • Proactively engage with learners and stakeholders to ensure continuous improvement of learner wellbeing and safety policies.

  • Support learners and alumni, both in New Zealand and globally, in responsive, inclusive, culturally appropriate ways to create a strong sense of connection and community.

We have a Disability Action Plan which outlines academyEX’s commitment to supporting all learners and to actions to support change and improve outcomes

We regularly review our practices to ensure that we continue to meet all outcomes of the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. Our latest self-review report can be found here and outlines the steps taken to evaluate and actions identified to continue to improve our practices.

Can’t find what you’re looking for?

Frequently asked questions

We've compiled a list of FAQs to help answer common questions. Take a look and see if your question is answered here.

Make an enquiry

We understand that the decision to study or begin a project requires a lot of consideration. If you have questions, please send us your enquiry and we will be in touch soon.

Book a chat

We get it – sometimes it’s nice to chat to a real human! Contact our Student Experience team to have a chat.