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Christmas and New Year at academyEX


We’ve reached the Christmas season and academyEX will be closed for the summer holidays from 6:00 pm Thursday 19th December and will reopen on 8:00 am Thursday 9th January 2024. 

During this time the academyEX programme teams will not be available and emails will be cleared when the office reopens on the 9th January. We’ve tried to answer a few of the common questions that might come up below, but if during this time your query is urgent please email hello@academyex.com or call (09) 964 4444.
The team here at academyEX would like to wish you and your whānau a Miri Kirihimete (Merry Christmas) and a happy holiday. We look forward to continuing the journey in 2025! 

Programme Emails

During the break it is best to contact the programme teams via email and we will respond when we return to office on Thursday 9th January.

International Students

If you require support in an emergency you can call +64 09 522 3889 , 24 hours a day, 7 days a week and a member of the academyEX team will respond.

Please only call this number in an emergency, for example, if you have been in an accident, you are lost, or you are in distress. If there is a serious emergency where you need an ambulance, police and/or the fire brigade, call 111 on a mobile or landline. 

New Enrolments

If you’re starting at academyEX in 2025, welcome! While we’re out of the office for the summer holiday and if you have questions about your enrolment you can email enrol@academyex.com.

If you’re enrolled in the Master of Contemporary Education starting in January, we will be sending you onboarding emails, using the address you used to enrol in the programme, throughout the holidays and into the new year to prepare you. You’re welcome log into the LMS to take a look around at our Support Page. 

Assessments

Can I still submit my assessments?
Yes, if your due date is during the holidays or you have arranged a Special Assessment Circumstance (SAC), then yes, you can still submit your assessments to the LMS. Turnitin is also available and open during the holidays for you to submit your assessments.

I can’t upload my assessment, what should I do?
If, for any reason,  you can’t upload your assessment to the LMS, please email your assessment to the relevant programme team. Any assessments emailed during the Christmas and New Years break will be considered submitted. 

Help, I can’t get into Turnitin!
If you can’t log in to Turnitin, please remember we use the email address that you used when you enrolled in the programme. Remember to use Forgot Password if you haven’t saved your password.

If you still can’t submit to Turnitin and need to submit your assessment, please submit it to the LMS, or email your assessment to the programme team and we will add it to Turnitin in the new year.

How do I submit a Pass With Requirements [PWR] or an assessment resubmission?
You can re-submit your assessment through the Learning Management System. If the submission has closed please email your resubmission to your programme team.

When will I get my assessment results?
The team will not be marking over the Christmas and New Year break. If you submit your assessment after 1 December 2024 you will receive your results in the New Year. 

The LMS

How do I access the LMS?
You can click here to login, or go to academyex.com, and click ‘Login’ in the top right corner of the page. Remember you must use the email address you used to enrol in the programme with to login and see your learning content.

The LMS has stopped working, what do I do?
If the LMS has gone down, our Dev team will have alerts and should be onto fixing any problems, but you’re welcome to contact us by calling (09) 964 4444.

Graduation, Transcripts and Letters

I’ve finished my programme, what happens next?
If you have handed in your final assessment and your programme has finished, our programme team along with the Registrar will work together to review and confirm your grades by March 2024 at the latest. 

Once final grades have been approved you will be invited to apply to graduate by our Academic Registrar. You must apply to graduate and you can choose to apply in person or in absentia. If you choose to graduate in person you will be awarded your certificate at our graduation ceremony. 

If you choose to:

If you do not apply to graduate we will not be able to send your graduation certificate, so please remember to apply.

When and where will the graduation ceremony take place?
We are planning to hold our graduation ceremony on the 3rd April 2024 at the Hyundai Sports Centre.

How do I get a copy of my transcript, a letter of completion, or a letter confirming my enrolment?
To request an academic transcript or letter of completion, please complete the form on our website and our Academic Registrar will arrange to send this to you via email.

I’m an international student and I need a letter confirming my enrolment and proof of address?
If you need a letter confirming your New Zealand address, please email enrol@academyex.com and one of the team will arrange to send this to you.